FAQ

Gateway to Anime

FAQ

Thank you for considering to buy our merch! We're a very small team and every contribution helps us to keep going. Please read through the Frequently Asked Questions below and if you have any further questions, you can email us directly at:

[email protected]

 

 

 

Do you have women's sized shirts or only men's?

All of our shirts are a standard unisex shape and will fit both men and women. 

 

 

Do you have a size guide for your shirts?

Please ensure that your order the correct size! Our merch is a very limited run and we do not offer exchanges. Our shirts are printed on the AS Colour Staple Tee. You can find sizing information and more at their website:

https://www.ascolour.com.au/mens-staple-tee-5001/

 

 

How do you calculate shipping?

We use Australia Post to ship our items. We use their Standard shipping method and packaging. Shipping time is usually 8-15 days. 

 

 

Why is international shipping more expensive?

We're based in Sydney, Australia. This means worldwide shipping can be expensive because of how far away Australia is. 

 

 

Why do you need my personal details?

In order to send you the item you purchase we need your name and address. We also need an email just in case we need to contact you about your order. We do not store any personal information after an order has been processed. 

 

 

What is your refund & returns policy?

We strive to provide high quality products and use reliable shipping methods but we cannot guarantee how they will be handled during delivery. We do not offer refunds or returns for purchases made through our Merch Store. This includes orders of an incorrect size. Please refer to our sizing information before making your purchase.